Frequently Asked Questions
Find answers to common questions about ScholarRescue
Pricing
Pricing is based on the type of service, academic level, complexity, and deadline. You'll see a transparent price breakdown before submitting your request.
No. The price you see at checkout is the total price you'll pay. There are no hidden fees or surprise charges.
We occasionally offer promotions and discounts for returning customers. Subscribe to our newsletter to stay updated on special offers.
Requests
After creating an account, navigate to your dashboard to create a new request. Fill in the details including subject, academic level, deadline, and instructions. Review the price and submit.
Yes. You can track your request status in real-time through your dashboard. You'll also receive notifications when there are updates.
You can communicate with your assigned tutor through the messaging system to provide additional instructions or clarifications during the process.
Messaging
Once a request is assigned, both you and the tutor can communicate through our secure messaging system. You can share files, ask questions, and receive updates.
Yes. All messages are encrypted and only accessible to the participants of the conversation. Your communication is private and secure.
Tutor Applications
Register an account, then submit a tutor application through your profile. Provide your qualifications, experience, and areas of expertise. Our team will review your application.
The review process typically takes 3-5 business days. You'll receive email notifications at each stage of the review process.
Wallets
Tutors have a wallet that tracks their earnings. When a request is completed and approved, the payment is credited to your wallet balance.
Payouts
Navigate to the Payouts section in your dashboard. Enter the amount you wish to withdraw and select your payment method. Payouts are processed within the current payout window.
We support bank transfers and mobile money. Configure your preferred payment method in the Payment Details section of your dashboard.
Security
Yes. We use industry-standard encryption and security practices to protect your personal data, communications, and financial information.
Yes. Payment processing is handled through secure, PCI-compliant channels. We never store your full payment card details on our servers.
Refunds
If you're not satisfied with the delivered work, you can request a revision or escalate the issue to our support team. Refund policies are outlined in our Terms of Service.
Accounts
Click the "Register" button on any page, fill in your details including name, email, and password. You'll be registered as a Client by default. You can later apply to become a Tutor.
Each account is associated with one primary role. If you want to both submit and fulfill requests, you'll need to register separate accounts with different email addresses.